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The Reputation Factor in the Credit and Financial Market


Dr. Vanessa G. Hall, Owner,Crossroads Information Technology Group (ITG)

Are organizational profits suffering because of a decline in reputation? In the era of social media, the path to reputational damage is one social media post away. Organizations must create a culture in the work environment of focusing on customer demand and improving customer service. This especially holds true in the financial and credit market where the customer is most vulnerable. Just think of the financial gain and increased customer base an organization would experience if the leaders created an environment of transparency and truth. Leaders must foster and create organizational cultures that encourage employees to focus on the customer, the reputation of the organization, and the trust of potential clients. Reputation; the game changer; protect it!

Learning Objectives:

  • Five ways to create and protect your reputation.
  • Examples of reputation decline in organizations and the cost.
  • Keys to protecting your most valuable asset; reputation.
  • Secrets to creating a transparent environment without threatening security.
  • Actions necessary to maintain a favorable reputation.
  • How to manage and restore a damaged reputation.
  • The cost of a damage reputation in the credit and financial market.
  • Building leaders to protect the organizations’ reputation.

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